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GET 50% OFF DELIVERY FOR ORDERS OVER R1000

SHIPPING POLICY

Shipping Within South Africa Only

We currently ship nationwide across South Africa using The Courier Guy.

If you are based outside South Africa and wish to place an order, please contact us at info@vilore.co.za — we’d love to assist you with a custom shipping arrangement.

Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders are dispatched Monday to Friday (excluding public holidays).

  • Orders placed over the weekend or on holidays will be processed the next business day.

Delivery Timeframes

  • Standard Delivery: 2–3 business days

  • Express Delivery: 1–2 business days (R100 surcharge)

Delivery timeframes may vary slightly depending on your location and courier volume.

Shipping Costs

  • Standard Shipping: Flat fee of R150 nationwide

  • Express Shipping (Optional): R250 total (Standard R150 + R100 express fee)

  • Orders over R1,000: VILORÉ contributes toward delivery — you pay only R70

Shipping fees are non-refundable once your order has been fulfilled.

Order Tracking

  • You’ll receive a tracking link via email as soon as your order is dispatched.
    Track your parcel via The Courier Guy’s online portal.

Delivery Issues & Delays

  • While we do our best to ensure timely delivery, Viloré is not responsible for courier delays, misrouted parcels, or circumstances outside our control (e.g., weather, strikes, etc.).

  • If your order seems lost or delayed beyond the expected timeframe, contact us at info@vilore.co.za and we’ll assist you in opening a courier investigation.

Undeliverable Packages

  • If a parcel is returned to us due to:

  • Incorrect shipping address

  • Inability to deliver or collect
    you will be responsible for the re-shipping fee.

Returns & Exchanges

  • Returns or exchanges are accepted within 7 days of delivery, under the following conditions:

  • Items must be unworn, unused, and in original packaging

  • All original tags must still be attached

  • Returns are eligible for store credit only

  • Sale and promotional items are final sale and non-returnable

  • Return shipping costs are the customer’s responsibility

  • Please email info@vilore.co.za to initiate a return.

Questions?

  • Our customer care team is happy to help.
    Email us at info@vilore.co.za for shipping assistance.

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