PRIVACY POLICY

Effective Date: 8 Aug 2025

At Viloré, your privacy is a priority. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa and applicable data privacy regulations.

By using our website or placing an order, you agree to the terms outlined below.

Who We Are

Viloré is a South African-based fashion brand offering elegant and affordable womenswear. This Privacy Policy applies to all interactions with Viloré through our website: www.vilore.co.za.

For any privacy-related inquiries, contact us at info@vilore.co.za.

Information We Collect

We collect the following personal information when you interact with our site:

Full name
Email address
Phone number
Shipping and billing addresses
Order history
Marketing preferences
Website activity (via cookies and tracking tools)

We do not collect sensitive personal information (e.g., ID numbers, biometric data, age, gender, etc.).

How We Collect It

We collect information through the following methods:

Account registration
Checkout and order forms
Newsletter sign-ups
Contact forms
Cookies and tracking tools (Google Analytics, Facebook Pixel)

Why We Collect It

Your data is collected to:

Process and fulfill orders
Provide customer support
Manage your account and order history
Send marketing communications (with consent)
Analyze traffic and website usage for improvements
Your data is collected to:
Process and fulfill orders
Provide customer support
Manage your account and order history
Send marketing communications (with consent)
Analyze traffic and website usage for improvements

Marketing & Communications

If you sign up for our newsletter or opt-in during account registration, you may receive updates about new collections, promotions, and brand news.

You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email.
We use Mailchimp and other tools to manage our communications securely.

Use of Cookies & Tracking Tools

Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic.

We may use:

Google Analytics for website traffic and usage insights
Facebook/Meta Pixel for advertising and remarketing

You can adjust your cookie preferences in your browser settings at any time.

Third-Party Services

We may share limited information with trusted third parties to operate our business effectively:

Payment gateways (e.g., PayFast)
Courier and logistics providers
Advertising platforms (e.g., Meta)
Email automation and CRM tools (e.g., Mailchimp)
Wix, our website host and data processor

We ensure all third parties comply with appropriate data protection practices.

Data Storage & Security

All customer data is securely stored on Wix servers, which maintain industry-standard encryption, firewalls, and secure access controls.

We retain personal data for up to 10 years for legal, business, and accounting purposes — unless you request deletion earlier (see Section 10).

International Access

While we currently only ship within South Africa, our website may be accessed globally. Users outside South Africa are responsible for complying with local laws when using this site.

Your Rights Under POPIA

You have the right to:

Request a copy of the personal information we hold about you
Update or correct your personal information
Request deletion of your data (subject to legal limitations)
Withdraw consent for marketing communications at any time

To exercise any of these rights, please email us at info@vilore.co.za.

Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.

Contact Us

For any questions regarding this Privacy Policy or your personal data, please contact:

Viloré (Pty) Ltd
Email: info@vilore.co.za